Frequently Asked Question (FAQ)

What’s your warranty policy?

Usually we have 1 Year Warranty on Labor. Warranty does not cover any additional customer modification, installation, set up adjustments or signal quality alteration without technical approved work. This warranty does not cover cosmetic damage or damage due to accident, misuse, abuse, negligence, commercial use, or modification of, or to any part of the products.  This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than an authorized personnel to service the product. This warranty is invalid if the equipment was not properly use as instructed, and the equipment was involved with computer virus or other computer hacking attacks.

What's your installation warranty?

For all CCTV Cameras we will offer exceptional extended warranty for up to Two Years. For a period of 720 days from the date of invoice, CCTV of Miami will repair or replace, at its option, at no charge to Customer. After this 720 day period, Customer will be responsible for any cost associated with replacement of parts or equipment if required. This warranty will cover costs for reinstallation.

How long does the installation last?

Usually, in a normal installation, of 4 to 8 camera system at home, we do it in 3 - 4 days.

Do you have technical support?

CCTV of Miami will offer Technical Support through telephone services.  All technical support will be related to the system installed by CCTV of Miami. Any other technical issue involving other products and services will not be the our responsibility and nor will it be part of technical support.  CCTV of Miami will offer services of Update old systems.